Sterling Utilities (“Sterling, “Sterling Utilities,” “we,” “us”) respect your privacy, including the privacy of your information. This Privacy Policy (“Privacy Policy”) explains the type of information we collect through our website at www.sterlingutilities.com (the “Site”) and our other services, and how we use this information to provide outstanding service to you.
By accessing and using the Site or other services and products owned or operated by Sterling (collectively, the “Services”), you agree to the terms and conditions of this Privacy Policy. If you do not agree to the terms and conditions of this Privacy Policy, please do not use the Services.
Contact Us
If you have any questions or feel that Sterling is not abiding by this Privacy Policy, you should contact us immediately via telephone at 610-828-6200 or via email at contact@sterlingutilities.com and we will do our best to respond to your inquiry.
Information We Collect
We collect information from you when you register for or inquire about the Services, including when you place an order or communicate with our staff. As appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, or any other information necessary to complete the transaction or respond to your inquiry.
We may also collect information from you automatically when you visit the Site. The Site may use “cookies,” or similar technologies to track how users engage with our website. A cookie is a small data file that is placed on your computer’s hard drive by a web server when you visit a web site; each time you visit the website, your web browser sends information from the cookie back to the web server to facilitate identification of users or site visitors and to keep track of other information such as the date and time of your visit. Consult the “Help” portion of your browser toolbar for information on how to control or disable cookies.
Why We Collect Information
We use this information to process and verify transactions and orders, perform, and improve customer service, and to send periodic communications to our customers. For example, we may use the email address you provide to us to send you information pertaining to your order. We may also send you information about Sterling, related products or services, tell you about specials, changes to this Privacy Policy, and other related information.
If at any time you would like to unsubscribe from receiving future emails concerning offers, promotions, or other information related to marketing, you may do so from the “unsubscribe” link at the bottom of our emails or by contacting our representative via the email address or phone number provided above.
Does Sterling Disclose Information to Outside Parties?
We will not sell or rent your personal information to any outside party, for any purpose. Period. Except as described below, we will not disclose your personal information to outside parties.
a. Third Party Service Providers. We may share aggregate or non-personally identifiable information about users with outside parties. It may be necessary, at times, to share certain personal information with trusted third parties who are essential to providing you the Services you have requested. These companies are authorized to use information only as necessary to provide services to us.
b. Law Enforcement; Emergencies; Compliance. Sterling may disclose personal information in the following situations as we believe to be appropriate, even though you might have requested that we not share your information: (i) under applicable law; (ii) to comply with legal process; (iii) to respond to governmental requests, including requests from law enforcement and regulatory authorities; (iv) to enforce our terms and conditions; (v) to protect our operations; (vi) to protect the rights, privacy, safety or property of Sterling, you, or others; and (vii) to permit us to pursue available remedies or limit the damages that we may sustain. For example, we may, to the fullest extent the law allows, disclose personal information to law enforcement agencies and regulatory authorities to assist them in identifying individuals who have been or may be engaged in unlawful activities.
c. Assignment. We reserve the right to transfer personal information to a new entity or third party as part of a merger, acquisition, reorganization, sale of some or all of our assets, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including without limitation in connection with any bankruptcy or similar proceedings). We will notify you via email or prominent notice on our web site if the third party’s or new entity’s treatment of personal information will materially differ from the treatment described in this Privacy Policy; this notice will be provided at least thirty (30) days before such material changes take effect.
Your Consent
By using the Services or providing information to us in any other way, you agree that your information will be used in the manner described in our Privacy Policy.
Protecting the Privacy of Children
Our Services are not intended for use by children under the age of eighteen (18) and are not directed at such children. We do not knowingly collect personal information from children under the age of thirteen (13). If you are a parent or guardian and you are aware that your child has provided us with any information, please contact us. If we become aware that we have collected information from children without verification of parental consent, we will take steps to remove that information from our servers.
Third Party Links
This Site contains links to other websites. Please be aware that Sterling is not responsible for the content or privacy practices of such other sites. Users are encouraged to be aware when they leave the Sterling website and to read the privacy statements of any other sites that collects personally identifiable information.
Jurisdiction
The Services are controlled and operated by us from the United States, are not targeted towards any customers located outside of the United States, and are not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States. We do not represent or warrant that the Services, or any part of the Services, are appropriate or available for use in any particular jurisdiction. Those who choose to access the Services do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules, and regulations. We may limit the Services’ availability, in whole or in part, to any person, geographic area, or jurisdiction we choose, at any time and in our sole discretion.
Conclusion
These statements convey the current privacy policy of Sterling. Sterling reserves the right to alter this policy at any time without advance notification. Any changes to this privacy policy will be reflected on this webpage. Your continued use of the Services after we makes changes shall be deemed to be acceptance of those changes, so please check our privacy policy periodically for updates. If you have any questions or would like more detailed information regarding Sterling’s privacy policy, please contact us by email at contact@sterlingutilities.com.